COVID-19 UPDATE
October 16, 2020 11 AM
PRECAUTIONS
In addition to the regular cleaning and sanitizing of our theatre, we are taking extra precautions. Currently, we are operating at 50% capacity. This means many of our tables are marked as unavailable for seating, and the tables that are available are appropriately spaced to maintain 6 feet of social distance. Staff and patrons are required to wear masks at all times inside of the theatre except when consuming food or beverages. During events, staff will be stationed at the front of the house to ensure patrons are wearing masks as well as to enforce temperature checks upon entrance. A hand sanitizer station is also at the entrance, and bathrooms are on all three levels for hand washing.
TICKETS
Many concerts and performances around the country are being postponed due to the coronavirus outbreak, and the Rococo Theatre is working hard with our promoters and artists to provide you with updates about concerts at our venue. As of 9/18/20 at 1 PM, the following shows have been revised:
The Black Jacket Symphony – postponed date TBA
Piff the Magic Dragon – postponed date TBA
Michael W. Smith – postponed date TBA
Pavlo – postponed date TBA
Beatles vs. Stones – rescheduled 4/16/21
Trey Kennedy – rescheduled 5/21/21
Sibling Rivalry – rescheduled 4/10/21
Jim Breuer – canceled
Tommy Emmanuel – canceled
As soon as rescheduled dates are available, we will announce via our website, social media, and emails to ticket holders.
If you have already purchased tickets, they will be honored at the rescheduled date, and no further action is required on your part. Check your inbox for details on your rescheduled show. If you purchased tickets and did not receive an email, please contact renee@rococotheatre.com.
REFUNDS
Refund requests for Beatles vs. Stones and Trey Kennedy must be submitted before October 21, 2020 to Etix at etix.com/ticket/online/help.jsp / 1-800-514-3849. Following October 21, 2020, refunds will not be accepted for these shows.
Our office is slowly returning to normal working hours, and our current office hours are Monday, Tuesday, and Friday 10 AM – 3 PM. Please email Renee or Pam at renee@rococotheatre.com / pam@rococotheatre.com if you need assistance or leave a message at (402) 476-6540 and we will get back to you as soon as possible. If you have sent us an email and not received a response, please check your spam or junk folder.
Thank you for your support and understanding during this difficult time. The Rococo Theatre crew greatly appreciates it.
