COVID-19 UPDATE
November 24, 2020 1 PM
PRECAUTIONS
In addition to the regular cleaning and sanitizing of our theatre, we are taking extra precautions. Currently, we are operating at 50% capacity. This means many of our tables are marked as unavailable for seating, and the tables that are available are appropriately spaced to maintain 6 feet of social distance. Staff and patrons are required to wear masks at all times inside of the theatre except when consuming food or beverages. During events, staff will be stationed at the front of the house to ensure patrons are wearing masks as well as to enforce temperature checks upon entrance. A hand sanitizer station is also at the entrance, and bathrooms are on all three levels for hand washing.
TICKETS
Many concerts and performances around the country are being postponed due to the coronavirus outbreak, and the Rococo Theatre is working hard with our promoters and artists to provide you with updates about concerts at our venue. As of 11/24/20 at 1 pM, the following shows have been revised:
Sibling Rivalry – postponed date TBA
Lorie Line – cancelled
Michael W. Smith – rescheduled 11/08/21
The Black Jacket Symphony – rescheduled 11/05/21
Piff the Magic Dragon – postponed date TBA
Pavlo – postponed date TBA
Beatles vs. Stones – rescheduled 4/16/21
Trey Kennedy – rescheduled 5/21/21
As soon as rescheduled dates are available, we will announce via our website, social media, and emails to ticket holders.
If you have already purchased tickets, they will be honored at the rescheduled date, and no further action is required on your part. Check your inbox for details on your rescheduled show. If you purchased tickets and did not receive an email, please contact renee@rococotheatre.com.
REFUNDS
Refunds for Lorie Line are being automatically processed through Etix. Please allow 1-4 weeks for your refund to be processed.
Refund requests for The Black Jacket Symphony must be submitted before November 26, 2020 to Etix at etix.com/ticket/online/help.jsp / 1-800-514-3849. Following November 26, 2020, refunds will not be accepted for this show.
Refund requests for Michael W. Smith must be submitted before December 11, 2020 to Etix at etix.com/ticket/online/help.jsp / 1-800-514-3849. Following December 11, 2020, refunds will not be accepted for this show.
CONTACT INFORMATION
Our staff is currently working remotely. Please email Renee or Pam at renee@rococotheatre.com / pam@rococotheatre.com if you need assistance or leave a message at (402) 476-6540 and we will get back to you as soon as possible. Our in-office availability is very limited, so email is the most reliable way to reach us. If you have sent us an email and not received a response, please check your spam or junk folder.
Thank you for your support and understanding during this difficult time. The Rococo Theatre crew greatly appreciates it.
